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SLA
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What is a Service Level Agreement (SLA)? - ServiceNow
WebAn SLA functions as a documented understanding between the entity providing the service and the one receiving the benefits of the service. Although traditional SLAs define service … WebSLA uptime and downtime calculator. SLA level of 99.9 % uptime/availability results in the following periods of allowed downtime/unavailability: . Daily: 1m 26s Weekly: 10m 4.8s Monthly: 43m 28s Quarterly: 2h 10m 24s Yearly: 8h 41m 38s Direct link to the page with these results: uptime.is/99.9 (or uptime.is/three-nines) WebYou can use an SLA when customers retain your services or between departments such as sales and marketing. Ultimately, you want to create your SLA using a service level agreement template doc that addresses this unique relationship no matter which forms it takes. laverne and shirley sewing table